Support for parents & carers
Need to Contact Us?
Key workers - please visit our Critical Workers page.
For more information on Free School Meals, please click here.
Exning Neighbour Support is a Facebook support group of Exning locals who want to support their neighbours. They aim to keep people connected through phone calls, supply drop-offs, prescription collections etc.
Newmarket Town Council has set up a helpline to support the local community during the Coronavirus pandemic. The dedicated helpline 01638 667227 is available from 8am – 8pm seven days a week. The helpline is available to support anyone in the community that needs it including families. It’s not just for those who are over 70 or with underlying conditions, it’s for everyone.
The Town Council is also acting as a hub for volunteers and working with partner organisations to identify ways in which they can support those organisations already working with the vulnerable in our community. They also have links into the wider emergency response being provided by the Suffolk Resilience Forum.
The Foodbank is part of Newmarket Open Door and redistributes donated foods and household products to those needing support through their Foodbank shop, as well as via other charities and voluntary and social welfare organisations.
Newmarket Churches Together have contacted us to offer support for families that have found themselves in financial difficulty, following the introduction of the lockdown period. They are offering a weekly food parcel service and deliveries are made on a Tuesday or Wednesday.
You can contact them directly to arrange a weekly food parcel delivery. Please just email email@example.com and include your name, address, family size and any allergies/dietary restrictions.
The Home, But Not Alone service, which includes an emergency helpline, was set up in Suffolk during the first nationwide lockdown and the team continue to work hard supporting our communities during the pandemic.
If you live in Suffolk and you are classed as clinically extremely vulnerable, the Home, But Not Alone helpline is in place to assist you with any questions you may have, or in locating additional support you may need. The phone number has not changed. Support can be accessed again on 0800 876 6926. The phonelines are open from 9am to 5pm, Monday to Friday.
Health and Wellbeing
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
The links and advice here are things you can do now to help you keep on top of your mental wellbeing and cope with how you may feel while staying at home. Make sure you get further support if you feel you need it. Please click on the blue links to be taken directly to the websites.
Every Mind Matters Staying at Home Tips - the tips and advice here are things you can do now to help you keep on top of your mental wellbeing and cope with how you may feel while staying at home.
Suffolk Wellbeing- provide a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. Their services are free and are available to people and for people of all ages. They are also offering regular online webinars on a range of issues to support you through the Coronavirus pandemic.
Suffolk CC Supporting Wellbeing Information & Resources - Suffolk CC services and resources to support wellbeing.
Suffolk School Nursing Team - you can contact them on 03456 078866 or alternatively you can email the team on firstname.lastname@example.org. They also offer a Chathealth texting service is for young people aged 11 to 19 years old. Texts are responded to by a member of the school nursing team between 9am and 4:30pm Monday to Friday. (excluding bank holidays). You can text them on 07507 333356.
Activities Online - A collection of online resources to inspire you with things to do at home and outside, including activities, events, gigs and groups.
Anna Freud National Centre for Children & Families - Resources and advice for parents to minimise the impact of COVID-19 on children's mental health.
One Life Suffolk - family and young people’s team offer a range of free fun, interactive and practical webinars, designed to support the whole family to become healthier and fitter.
Place2Be - how to support your child's mental health
One You - your health is important. But being healthier isn't just about "doing the right thing" – it's about making changes to fit your life and make you feel good. One You helps you find that balance, so you feel better, every day. One You provides tips, tools, support and encouragement every step of the way, to help improve your health right away. You are not alone – One You can help you make small changes yourself, or with friends and family.
Sharing Parenting Courses - Sharing Parenting offers a range of Parent Support Programmes for parents to gain confidence and knowledge in their role as parents, to enable them to support their children, in a non judgmental environment.
Claiming financial support under the Test and Trace Support Payment scheme - you could be eligible for a £500 Test and Trace Support Payment if you live in England, have been told to self isolate and will lose income as a result of your isolation.
Money Advice Service - this guide will look at your rights to sick pay, what benefits you can claim if you’re self-employed or not entitled to Statutory Sick Pay (SSP). This page will help you find out what help is available to you based on your circumstances.
Talking to children about coronavirus
Children worry when they are kept in the dark. Below are some tips on how to talk to them, and some resources you can look at together. Don't forget to also visit our Support for pupils for stories and links to resources about coronavirus.
BBC: Coronavirus - keep it simple, stick to facts - how parents should tell kids: https://www.bbc.co.uk/news/uk-51734855
Cognita: Talking to your child about coronavirus: https://www.cognita.com/wp-content/uploads/2020/03/Cognita_Coronavirus_tips.pdf
Helping children who are feeling anxious about coronavirus https://gozen.com/coronavirus-anxiety/
A story for children about how coronavirus spreads (available in different languages): https://www.mindheart.co/descargables
Facts for older children to read: https://www.makemegenius.com/coronavirus-2020-amazing-facts-for-kids.php
Young Minds also have some helpful tips on talking to your child about coronavirus
Support for parents of children with Special Educational Needs
The Eden Academy have a support page for the parents of children with special or additional needs.
The Suffolk Parent Carer Network have developed a support system for the parents of children with special or additional needs.
Suffolk Parent Carer Network (SPCN)
SPCN are supporting parents and carers of children and young people aged 0-25 with additional needs and/or disabilities in Suffolk in a number of ways during the Covid-19 outbreak.
SPCN have produced an information and resource pack for families to help them talk to their children and young people about it, as well as strategies to support their mental health and emotional wellbeing. This is available to download or be posted out in a printed format.
In partnership with SENsational Families, SPCN have put together a mix of free online resources to help keep children and young people occupied at home over the coming weeks.
SPCN are providing peer-to-peer support if parents and carers need someone to talk to, or if they or their child/young person are struggling or if they have specific questions about where/how to access other support. They are signposting any health-related issues regarding Coronavirus to official sources. Please see contact details below.
The SPCN team are sending out family support boxes for children/young people with any additional need and/or disability, (diagnosed or not) and their siblings and also contain information for parents and carers about how to support children and young people and other support organisations that are available. These boxes are personised to each family and can contain a range of items. They are available free to any parent / carer / guardian / foster carers who are members of SPCN and they simply have to email email@example.com with the request. SPCN are accepting new members who will then be able to ask for the free family support box.
• Colouring/puzzle books for children and young people
• Colouring books for adults
• Stress balls
• Pots of bubbles
• Sensory bags
To be eligible for membership you must live in Suffolk or receive services from Suffolk and be a parent carer/foster carer/guardian of a child/young person aged 0-25 with any additional need and/or disability (diagnosed or not). This is not limited to those with an EHCP or on SEN Support. You can sign up for membership quickly and easily here.
SPCN have also created a page on their website dedicated to parent carer support and this includes a regularly updated SPCN support pack containing local and national support organisations and online resources for parents and carers is available to download or be posted out in a printed format.
Parent and carers can contact SPCN by emailing firstname.lastname@example.org, private messaging on their social media @suffolkpcn or calling them on 07341 126455.